Services

Services

Implementing an IT system takes more than just great software. To help you maximize your return on investment and to simplify commissioning and ongoing operation, once:technologies provides comprehensive installation, training and customization services. This includes:

  • Pre-installation workflow analysis, data conversion and system configuration
  • Installation and system commissioning
  • Administrator and end-user training
  • Ongoing remote and on-site support, development and product improvement.
  • Custom software development services to meet specific requirements.

Pre-installation

Revitalizing business processes is not difficult to achieve, but it does need commitment from all stakeholders and an understanding of the factors involved; not the least being a change in the cultural mindset.

once:technologies has earned an enviable reputation for helping our clients review and refine their business processes as a precursor to commissioning new workflow systems.

We are usually engaged to review current workflow and to propose ways to improve the efficiency of their product delivery. This may include advice on how to revamp the way costings are prepared and the way estimates are presented to their clients. Some of our applications link to external accounting systems. We often assist with a review of the overall reporting strategy to ensure management is receiving complete and timely management reports.

On occasion, we work with other consultants who have been engaged to undertake this process. In which case, our role is solely to implement the recommendations of the consultant.

Installation

once:technologies offers first-class support to help you get the most out of your system and to ensure it meets your business needs. Services are supplied through our team of highly skilled engineers and through qualified Solutions Partners.

Our engineers perform data conversion from your current systems, to minimize re-entry of existing data.

Since our technology can be accessed anywhere in the world, system configuration may be performed in our office, prior to installation, on-site or remotely, depending on your location and requirements.

Installation can extend to include hardware and/or operating system. Please contact us to discuss your requirements.

Training

Training is provided through a combination of interactive learning tools as well as remote and on-site instructional methods.

In addition to training your system administrator and staff on the correct use of our systems, our consultants are also available to help integrate with your existing business applications.

Ongoing Support and Product Improvement

once:technologies is recognized as a leader in Rich Business Application development. But we don't rest on our laurels. Our software undergoes continual product improvement and integration of the latest releases of the open source packages that are the foundation of the once:radix platform.

You can call on our team of development engineers for phone support and assistance implementing open source updates and with the creation of custom software enhancements.

Customizing

once:technologies products can be enhanced and customized to meet your business requirements.

The ability to extend our products to meet your needs using the power of the once:radix Rapid Application Development tools gives you the best of both worlds: The high functionality and low cost of using 'shrink-wrap' software for the core functionality, with the flexibility of a bespoke solution in areas vital to your business.

Protecting your Information

IT support has become more demanding as technologies have been extended to encompass remote access. For more than 10 years, once:technologies has been a trusted partner of companies, large and small, in most parts of the world, helping to protect the security of their systems and confidential information.